Operational Excellence
Inbound and Outbound Call Centre Services
Simplify your health insurance operations with our white-labelled Sales Centre services designed for efficiency and compliance.
Put your best foot forward with the industry's premier sales talent.
Take advantage of winning technology without the overhead.
Meet the complex productivity demands of a highly seasonal sales calendar
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Our Insurer Partners
COMPLIANCE SOLUTIONS
Mitigate risk and move forward with confidence.
Our comprehensive sales compliance framework ensures that every interaction meets rigorous regulatory requirements. We provide the tools and oversight needed to safeguard your brand, maintain consumer trust, and navigate the complex regulatory landscape of the Australian health insurance market with absolute confidence.
Leverage our AI-powered compliance monitoring, covering 100% of your sales calls against your bespoke compliance scorecard, while delivering results straight to your CRM.
No sampling, no delays, no additional headcount.
Lower overheads, higher exposure.
Our Clients
What they're saying about IMG
"Partnering with ItsMy Group has been a fantastic decision. We've seen a clear uplift in results and the team is proactive, responsive, and great to work with.
The professionalism and commitment to performance have made a meaningful difference to our business."
Amba Turnbull
Head of Member Sales, Service and Retention
"IMG is an extremely valued partner for HCF, consistently generating strong sales volume while protecting the quality of customer experience. They handle inbound and outbound leads with efficiency and professionalism, whilst representing our brand to the highest standard.
Their deep private health insurance knowledge, clear communication, and proactive approach make them easy to work with and quick to adapt as business priorities shift. In every sense, they operate like an extension of our sales team."
Narelle Peachey
National Partnerships Sales Manager
"AIA Health is pleased to have partnered with IMG to deliver exceptional support to its health insurance customers. As a result, AIA Health has maintained a 4.7 out of 5-star rating on ProductReview.com.au for the past five years.
Together, IMG and AIA Health have helped countless Australians learn about and sign up for Health Insurance that protects and rewards."
Ben Preen
Head of Health Distribution and Enablement
Fabio Tiani
gm strategic partnerships
Health Fund Partnership Team
Leon Blair
gm sales & operations
direct insurer manager
Louisa Toperoso
Oliver Brown
strategic partnerships manager
Get in touch
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